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FAQ
At SR MUSCLE CARS, we strive to provide you with the best experience when it comes to purchasing high-quality carbon fiber and aftermarket parts for American muscle cars. To ensure transparency and address common queries, we have compiled a list of frequently asked questions (FAQs) below. Whether you're curious about our shipping policies, product materials, or what to do in the rare case of receiving a damaged item, you'll find the answers here.
Do you ship overseas?
No, SR MUSCLE CARS currently only ships within the United States. We do not offer international shipping at this time. If you have any specific inquiries or need further assistance, feel free to contact our customer support team.
How long will it take to get my orders?
The shipping time for your order may vary depending on the type of item you've purchased from SR MUSCLE CARS. For many items, you can expect a delivery time of 1-2 weeks. However, larger and heavier items such as hoods and trunks, as well as custom items like steering wheels, may have a longer processing time and could take approximately 4-6 weeks. Please keep this in mind when placing your order, and if you have any specific concerns or questions about the delivery timeline for your particular item, feel free to reach out to our customer support team for more information.
How do i track my order after it is shipped?
Tracking your order is easy. You have multiple options to stay updated on your order's progress. You can conveniently track your order by logging into your account at account.srmusclecars.com. Alternatively, you'll also receive tracking information via email, which will allow you to monitor the shipment's journey. Additionally, if you've linked your shop account to your email, you can access tracking details directly through your account. We're dedicated to providing you with seamless tracking options to ensure you're well-informed about your order's status. If you encounter any issues or have questions, please don't hesitate to contact our support team at support@srmusclecars.com.
Are your products real carbon fiber?
Yes, all of SR MUSCLE CARS' products are made from 100% prepreg dry carbon fiber, unless otherwise specified in the product title. We take pride in providing high-quality carbon fiber materials to ensure the authenticity and durability of our products. If you have any specific questions about a particular item or need more details, feel free to contact our customer support for assistance.
What if i receive a damaged or defective product?
In the unfortunate event that you receive a damaged or defective product from SR MUSCLE CARS, we kindly ask you to reach out to us within 14 days of receiving the item. Please provide photos clearly showcasing the damage or defect, and our team will assess the situation promptly. If possible, we will arrange a replacement for the damaged product. In cases where a replacement is not feasible, we will initiate a refund for your purchase. Your satisfaction is our priority, and we are committed to resolving any issues with your order promptly and efficiently. Feel free to contact our customer support team for assistance in processing a replacement or refund.
How can I contact SR Muscle Cars?
- Customer Support Email:
- You can reach out to our customer support team by sending an email to [support@srmusclecars.com]. Please include details about your inquiry or concern, and our team will respond to you as soon as possible.
2. Contact Form on Website:
- Visit our official website at (https://srmusclecars.com/pages/contact.) There, you will find a contact form that you can fill out with your information and message. Submitting the form will allow our team to receive and respond to your inquiry.
Please choose the method that is most convenient for you, and we look forward to assisting you with any queries or assistance you may need.
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